Sometimes, a customer brings a group of 50 people to your restaurant without giving you an adequate warning. When you’re ready to take orders again, click the green button “Start taking orders.” You can temporarily suspend new orders on Grubhub by clicking this red button. What to do if your restaurant is too busy for more ordersĬlick “Stop taking orders” Within the Grubhub for Restaurants platform. Whether you’re out for 10 minutes, or the rest of the day, hiding the item from customers can ensure they won’t order something and be disappointed it can’t be made. When your kitchen 86es an item or ingredient, it’s easy to quickly adjust your menu to avoid customers ordering the item. If you run out of any ingredients, you can hide those menu items until they are back in stock. What to do if you run out of specific menu itemĬhange the availability of a menu item if you run out. Learn more about how to adjust active orders by removing an item you might not have available, adding an additional item a customer is asking for to replace it or modifying an item within the order. Rather than canceling, you can adjust the order using our streamlined order adjustment options.Īdjusting an order in the moment is an easy solution that keeps you fulfilling orders and serving delicious food to your customers while managing their expectations. Reduce order cancellations by addressing the problem–before it happens How to overcome special request cancellations Special Requests/Editing an Active Order.Common types of order cancellations on the Grubhub Marketplace Once you’ve looked through why orders are being canceled at your restaurant, you can use the below information to reduce cancellations and find other actions your restaurant can take. ![]() ![]() Select “Prepaid Order Adjustments” from the dropdown to limit your search results, also view your results a month at a time (such as “last month”), to see Cancellations during that time frame. This information is found in your Grubhub for Restaurant account by navigating to the Financials tab and selecting “Transactions”.Īt the top of the page, you can choose the range of time you’re looking at, as well as Filter by the type of transaction you’re looking for. To understand how to tackle this issue for your restaurant, you need to understand why your restaurant is currently canceling orders. To help Grubhub restaurant partners reduce order cancelations, we’ve put together this short guide that explores why order cancellations occur and how you can prevent them.Īre you a restaurant interested in reaching new customers and building your takeout and delivery business? Sign up with Grubhub for Restaurants today! Why does your restaurant cancel orders? In fact, our data shows that when orders are canceled, customers are significantly less likely to order from the restaurant that canceled their order. Learn how to reduce order cancellations on the Grubhub Marketplace improve your customer’s experience.Ĭanceling your customer’s orders can create a poor experience for them.
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